April 11, 2014

That’s the Spirit! (Complain!)

Spirit Airlines, the low-cost carrier, is apparently low customer-service as well: For the 5th year in a row, it holds the title for most complaints per 100,000 passengers, more than 3 times the rate of next-place United and American. Chicago Tribune …

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New trend: airport lounges for non-members

The airport lounge, with comfy seats, snacks and WiFi, has been one of the top perks for airline elites and first-class passengers. Now a new business is developing: pay-as-you-go lounges open to anyone with the fee. Airport Lounge Development, which…

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Sabre+SeatGuru=more info for agents

Sabre, the airline-centric reservation system used by a huge number of travel agents, has added TripAdvisor’s SeatGuru app to the information available to agents as they book your flight. SeatGuru combines airline specs with consumer reviews to…

Read More

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That’s the Spirit! (Complain!)

Spirit Airlines, the low-cost carrier, is apparently low customer-service as well: For the 5th year in a row, it holds the title for most complaints per 100,000 passengers, more than 3 times the rate of next-place United and American. Chicago Tribune …

Read More

New trend: airport lounges for non-members

The airport lounge, with comfy seats, snacks and WiFi, has been one of the top perks for airline elites and first-class passengers. Now a new business is developing: pay-as-you-go lounges open to anyone with the fee. Airport Lounge Development, which…

Read More

Sabre+SeatGuru=more info for agents

Sabre, the airline-centric reservation system used by a huge number of travel agents, has added TripAdvisor’s SeatGuru app to the information available to agents as they book your flight. SeatGuru combines airline specs with consumer reviews to…

Read More