Monarch Airlines, a British carrier, is trying a new way to keep everyone on their best behavior by letting customer service agents give out free upgrades to priority boarding and extra legroom—if you’re nice on the phone.
The airline, which serves mainly leisure travelers, is giving each customer service rep 10 upgrades a week to hand out to the nicest people they deal with…and who wouldn’t at least try to be nice, with a reward like that?
“Our customer services staff are already nice – now they can reward those who are positively nice to them, too,” according to Nils Christy, chief operating officer. He also added that “Everyone benefits from niceness. Planes depart more punctually, staff and customers are happier and it improves the travelling experience for everyone.”
