I’ve often used booking.com for accommodations as I travel, and for more reasons than that TravelGumbo benefits when travelers make reservations using the link on our pages—but I have another reason now.
When we arrived in Palermo, Sicily a couple of weeks ago, our airport bus+taxi combo made us a bit later than we had told the hosts of our B&B. So, while we were in the taxi, we got a phone call from a booking.com rep, who told us that the host had called, concerned that we might be lost; booking.com then called us and asked if we needed help finding the place.
As it happened, the taxi had just pulled up at that moment, but it was nice to know we had a support network!
Another thing I like about booking.com is that the site only accepts reviews from those who have actually stayed…you don’t get a link to review until you’ve been.
That’s good to know. Many companies don’t understand how important good customer service is. Booking.com is my preferred hotel booking site when I travel abroad because they do such a good job describing the accommodations. You’ll pretty much know exactly what kind of room to expect. Also, if you are a frequent user you qualify for your their “genius” discounts from select hotels — an extra 10% off. Nice!
For example, when we visited Palermo, we stayed at a top quality hotel with excellent breakfast for 2 for $45 US a night, including the genius discount. Everything arranged on booking.com. Hard to beat.