Two airlines that haven’t (yet, anyway) tossed or dragged passengers from their seats have gotten top honors for U.S. airlines in a study by J.D. Power, the company that…well…rates things.
The rankings aren’t much of a surprise; Alaska is an 11-year-in-a-row winner among ‘traditional’ airlines, and Southwest has barely trailed previous winner JetBlue in previous years. In fact, both Southwest and JetBlue improved their point rankings; Southwest improved them more.
The survey measures customer satisfaction with airline service; a thousand points are, in theory, possible. Southwest’s 807 not only led the Low-Cost Carrier list, but it and JetBlue (803) outscored Alaska’s 765. Two significant omissions from the survey group: Spirit and Allegiant, which are frequently cited as low-satisfaction.
Here’s the full list:
J.D. Power 2017 North America Airline Satisfaction Study
Traditional carriers (Segment average 740 points)
- Alaska Airlines (765 points)
- Delta Air Lines (758 points)
- American Airlines (736 points)
- United Airlines (716 points)
- Air Canada (709 points)
Low-cost carriers (Segment average 784 points)
- Southwest Airlines (807 points)
- JetBlue (803 points)
- WestJet (736 points)
- Frontier Airlines (663 points)
