After three years at the top, Qatar Airways dropped to #2 behind Singapore in the new World Airline Ratings announced at the Paris Air Show this week, but the bigger surprise is Qantas’s plunge from #5 to #17, its first time in years out of the top 10.
Qantas’ dramatic drop, after rising from 7 to 5 last year, was blamed largely on major issues with customer service, baggage and delays. A Qantas spokesperson suggested that if the survey were taken now, the results would be different.
Elsewhere in the rankings, Air France at #7 was the only Western Europe airline to make the top group, just behind Turkish at #6. The only American airline in the top 20 was Delta at… well… 20.
Here’s the list:
- Singapore Airlines
- Qatar Airways
- ANA All Nippon Airways
- Emirates
- Japan Airlines
- Turkish Airlines
- Air France
- Cathay Pacific Airways
- EVA Air
- Korean Air
- Hainan Airlines
- Swiss International Air Lines
- Etihad Airways
- Iberia
- Fiji Airways
- Vistara
- Qantas Airways
- British Airways
- Air New Zealand
- Delta Air Lines
Image: Singapore Airlines first class
