Could it be full crowded planes? A near absence of customer service? Smaller narrower cramped seats? Mediocre food you need to pay for on the plane?
No, as we’ve previously reported, travelers really dislike add-on fees, especially the fee for checked bags. More on this story at this link.
Will the fees end because they’re unpopular? No, except perhaps for a few bold airlines (eg. Southwest), we’re sure to see them continue because of how profitable they are.
I was thinking about what I like least about airlines and it’s really the lack of info some airlines supply you with. I recently had two good flights on American Airlines. One from Atlanta to Phoenix and then a connector plane to Tucson. So you’d think that would be a positive experience. During my short layover in Phoenix though , American Airlines changed gates of my plane at least 4 times, having passengers move to gates and await various countdowns.The flight was only delayed about an hour total but not sharing a simple small announcement before boarding, about the reason for the gate changes and delays, made that short wait unnecessarily frustrating.
The thing I like least is when something goes wrong.
Of course you can expect things to go wrong sometimes.
But I really hate the B.S. reasons you get told.
And if your flight gets cancelled then you really become an unwelcome guest.