2014 not a good year for Airline performance

Courtesy the Chicago Tribune and Dallas Morning News

 

While 2013 was a good year for airlines, performance metrics declined across the board in 2014.  The industry performed worse in four key areas — baggage handling, consumer complaints, denied boardings, and on-time arrivals.  Besides the broad trend, most of the 12 individual airlines in the report saw declines.  Bad weather played a part, but it’s not likely it was the full story.

 

More  details on this story from the Dallas Morning News at this link.

 

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