While 2013 was a good year for airlines, performance metrics declined across the board in 2014. The industry performed worse in four key areas — baggage handling, consumer complaints, denied boardings, and on-time arrivals. Besides the broad trend, most of the 12 individual airlines in the report saw declines. Bad weather played a part, but it’s not likely it was the full story.
More details on this story from the Dallas Morning News at this link.