2014 not a good year for Airline performance

DrFumblefinger 4/13/1510:20 PM

While 2013 was a good year for airlines, performance metrics declined across the board in 2014. The industry performed worse in four key areas — baggage handling, consumer complaints, denied boardings, and on-time arrivals. Besides the broad trend, most of the 12 individual airlines in the report saw declines. Bad weather played a part, but it's not likely it was the full story.

More details on this story from the Dallas Morning News at this link.

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