U.S. air carriers last year racked up that total...$3.35 billion in bags and $2.61 in fees to change a reservation. It's hard to think of anything more to say, but what there is is in this REPORT from CNN.
I'm not sure if it's a great business model to make most of your profits by annoying your customers. I think many have gotten their heads around the baggage fee (note coincidentally the increase in the number and size of bags rolling onto a plane), but some of the airline change fees are obscene.
I point to Southwest airlines as one that still does the right thing. You get to check one bag without a fee. And ff you can't make your flight, they give you a credit on the airfare good up to one year from the date of your original purchase. No fees. Or for a small fee you can get a refund of your airfare if you're not going to be flying in that time frame. That's a fair and decent way of treating your valued customers.
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