You'd never think so to listen to travelers talking, especially those who've been flying on ultra-budget carriers, but airline passenger satisfaction is up again, for the seventh year in a row, according to JD Power Associates.
The company, which provides industries with customer satisfaction and issues data, says that passengers are generally happy with lower fares, easier check-in, better baggage handling and more, although the airlines overall hit only 762 on a 1000-point scale. The one area that showed real unhappiness, the compny said, is inflight services.
The Power lead for the travel industry says “Today’s passengers expect trouble-free connectivity for personal devices and airlines are challenged to keep pace with the technology that can achieve that goal. This is important because passengers are far more likely to have a positive experience with an airline if they are entertained during their flight.”
Overall, for traditional airlines, Alaska continued its 11-year streak at the top, while Southwest topped the budget carriers for the second year. For more details from JD Power, click HERE
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