TSA adds Facebook to customer outreach
The much-hated Transportation Security Administration has rolled out another gesture for improved customer service, becoming the first Federal agency to use Facebook Messenger to answer
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The much-hated Transportation Security Administration has rolled out another gesture for improved customer service, becoming the first Federal agency to use Facebook Messenger to answer
A few weeks ago, United Airlines seemed poised to make some big changes, with a new CEO on-board, Oscar Munoz, from rail giant CSX. Munoz
Sheraton, one of the best-known hotel brands, and the core of the Starwood hotel empire, hasn’t had much respect lately; it’s been seen as a
What happens when something goes wrong after dealing with a travel company? If customer service won’t help, what is your next step? Below, I’ll suggest a way to start. I hope others will add their suggestions too. I’ve had a string of bad customer…
The much-hated Transportation Security Administration has rolled out another gesture for improved customer service, becoming the first Federal agency to
A few weeks ago, United Airlines seemed poised to make some big changes, with a new CEO on-board, Oscar Munoz,
Sheraton, one of the best-known hotel brands, and the core of the Starwood hotel empire, hasn’t had much respect lately;
What happens when something goes wrong after dealing with a travel company? If customer service won’t help, what is your next step? Below, I’ll suggest a way to start. I hope others will add their suggestions too. I’ve had a string of bad customer…