Department of Transportation

Airline Price Gouging, Collusion, Undisclosed Fees

Is our federal government finally taking some action in favor of consumers where airline pricing and fees are concerned?  According to Consumer Reports, the Department of Transportation has launched an investigation of 5 airlines over price…

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Update: Did complaints force out Frontier CEO?

Dave Siegel, CEO of Frontier Airlines is out; the airline says his resignation was for “personal reasons,” but Frontier Barry Biffle told the Denver Post that the changes at the top are meant to help fix the carrier’s operational issues.  …

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Airline ratings: Frontier is worst and latest

Frontier and Southwest planes pass each other at Seattle. Photo: Wikimedia / rsocol   In two different surveys recently released, Frontier takes the cake…sort of. On one, it was the airline garnering the most complaints; on the other (perhaps…

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Crowded Skies: U.S. sets air passenger record

Nearly 850 airline passengers for 2014! To be exact, 848.1 million passengers (obviously some repeaters!) flew on domestic airlines last year, or on foreign airline flights to and from the U.S., according to the U.S. Department of Transportation. The…

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United off the hook on “mistake fares”

The U.S. Department of Transportation has ruled that United is not obligated to honor $50 first-class trans-Atlantic fares sold in error two weeks ago. DOT ruled that since customers were only able to obtain the fares by misrepresenting themselves as…

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U.S. airlines hit new low in long tarmac delays

The U.S. Department of Transportation has reported that “tarmac delays”—incidents in which passengers are kept on the plane during long take-off delays—hit their lowest total since rules fining airlines for allowing them went into effect…

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Update: Did complaints force out Frontier CEO?

Dave Siegel, CEO of Frontier Airlines is out; the airline says his resignation was for “personal reasons,” but Frontier Barry Biffle told the Denver Post that the changes at the top are meant to help fix the carrier’s operational issues.  …

Read More

Airline ratings: Frontier is worst and latest

Frontier and Southwest planes pass each other at Seattle. Photo: Wikimedia / rsocol   In two different surveys recently released, Frontier takes the cake…sort of. On one, it was the airline garnering the most complaints; on the other (perhaps…

Read More

Crowded Skies: U.S. sets air passenger record

Nearly 850 airline passengers for 2014! To be exact, 848.1 million passengers (obviously some repeaters!) flew on domestic airlines last year, or on foreign airline flights to and from the U.S., according to the U.S. Department of Transportation. The…

Read More

United off the hook on “mistake fares”

The U.S. Department of Transportation has ruled that United is not obligated to honor $50 first-class trans-Atlantic fares sold in error two weeks ago. DOT ruled that since customers were only able to obtain the fares by misrepresenting themselves as…

Read More

U.S. airlines hit new low in long tarmac delays

The U.S. Department of Transportation has reported that “tarmac delays”—incidents in which passengers are kept on the plane during long take-off delays—hit their lowest total since rules fining airlines for allowing them went into effect…

Read More